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PRIVACY POLICY

OVERVIEW

We at FastFlex Cargo, along with our subsidiaries and affiliates (collectively, “FastFlex Cargo”), respect your concerns about privacy.

This Privacy Notice describes the types of personal information we collect about consumers, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices. 

Our privacy practices may vary among the countries or territories in which we operate to reflect local practices and legal requirements.

Information We Obtain

We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities, such as (i) use of the our websites and applications, (ii) shipping activities, including delivery and collection of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed or web-based chats with customer service and accounting centres which may be recorded.

The types of personal information that we may obtain include:

  • Individual and business contact information (such as name, company name, physical address, email address, and telephone or fax number)
  • Shipping information, (such as (i) shipping-related contact details like the sender’s and consignee’s and/or neighbour’s name, physical address, email address and telephone number, (ii) signature for proof of delivery, (iii)  account number and (iv) information given to us that helps us access locations to which we provide service) and information provided to us regarding the content of certain shipments, but only to the extent an identifiable person can be linked to such content.
  • Information that enables us to verify an individual’s identity
  • Names, email addresses and telephone numbers of others to whom we are asked to send information
  • Information provided in response to surveys
  • Username, password and other credentials used to access our products and services
  • Social media handles, content and other data posted on our official social media pages or elsewhere on the Internet (such as other public locations), and information (such as email address and other information that you allow to be shared) we obtain through our social media apps, tools, widgets and plug-ins (including third-party login services such as ‘Log in with Facebook’)
  • The geographical location of your mobile device if you use certain features of our apps
  • Payment information (including payment card details or online payment services number and invoicing address) and financial information (such as bank account numbers)
  • Tax identification number in circumstances in which you request products or services for which this information is required, or in connection with certain promotions or prize draws
  • Other personal information that may be provided to us to obtain a product or service

We also receive consumer personal information from our customers in order to perform services. We may receive personal information from third parties, including public databases, social media platforms or third party partners such as analytics or marketing providers.

When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.

In addition, when you visit our websites, use our chatbot, use our apps or interact with related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A ‘cookie’ is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A ‘web beacon’ also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store ‘clickstream’ data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our websites or apps. Both we and others (such as our advertising networks) may collect personal information about our visitors’ online activities, over time and across third-party websites, when using our websites and apps.

We collect session analytics information, including browsing behaviour, click patterns, keystrokes and pages visited, when you visit our websites and applications. We and our third-party service provider may also collect, record and analyse interactions with the chat feature of our website and application. This information helps us understand our customers’ online activities, determine usage patterns, provide customer service and support, and improve and impair website functionality. This information is also helpful to our experience teams so they can design better experiences for you.

The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as the Facebook ‘Like’ button, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.

How We Use The Information We Obtain

We may use the information we obtain to:

  • Pick up, deliver and track shipments
  • Provide products and services you request (such as logistics, supply chain management, customs clearance and brokerage services, and financial services)
  • Process and collect payments
  • Provide customer support and respond to and communicate with you about your requests, questions and comments
  • Send you tracking updates (from us and/or our business partners) and help you select convenient delivery options
  • Establish and manage your  account (including your online account on fastflexcargo.com and its various features, such as the address book and the Billing Centre)
  • Offer you products and services we believe may interest you
  • Communicate about, and administer your participation in, special events, programmes, surveys, contests, prize draws and other offers or promotions
  • Enable you to post on our blogs and interact with us through social media
  • Send information to your contacts if you ask us to do so
  • Process claims we receive in connection with our services
  • Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analysing and enhancing our products, services, websites and apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services)
  • Perform data analyses (including market and consumer search and analytics, trend analysis and profiling, financial analysis and anonymisation of personal information)
  • Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities
  • Comply with applicable legal requirements and our policies
  • Establish, exercise and defend legal claims
  • Monitor and report compliance issues

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customising our users’ visits to our websites and apps, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse our websites and apps, and (iii) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites and apps, identify users of our websites and apps, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites and apps are not designed to respond to “do not track” requests from browsers.

 
Information We Share

We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform our collection and delivery services, we share shipping information with third parties such as shippers, consignees, third-party payers and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions, including third-party software providers that support our web-based chats. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

Many of our customers outsource all or a part of their supply chains to us. Through our forwarding and logistics business units, we manage these supply chains, focusing on supply chain optimization, freight forwarding and international trade and brokerage services for our customers worldwide (including a broad range of transportation solutions such as air, ocean and ground freight). We also provide information technology systems and distribution facilities adapted to the unique supply chains of specific industries such as healthcare, technology and consumer/retail businesses. In the course of providing forwarding and logistics services, we may obtain, use and disclose personal information about our customers’ customers. In these circumstances, we process the information based on the agreement with our customer.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).

Access and Correction

Subject to applicable law, (i) you may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information through your account on fastflexcargo.com or (ii) you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the “How to Contact Us” section of this Privacy Notice. To help protect your privacy and maintain security, we will take steps to verify your identity and/or may ask you to provide other details before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.

 
Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.

When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law. We use contractual protections for the transfer of personal information among various jurisdictions (including, for example, the European Commission’s standard contractual clauses).

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorised individuals, information that is located on the outside of a package or letter may be visible to others.

Updates To Our Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.